FAQs

Welcome to the House of Ksara FAQ section. Here you will find answers to the most commonly asked questions about our collections, customisations, orders, delivery timelines, and policies.

If you need further assistance, our team will always be happy to help.

Orders & Purchases

How can I place an order?

You can place your order directly through our website:

https://houseofksara.com/

Simply browse the collection, select your preferred outfit and size, and complete the checkout process.

If you need assistance while placing your order or wish to discuss customisation options, you may also call or WhatsApp us at +91 8100007777 and our team will guide you.

Do you offer customised outfits?

Yes. Many House of Ksara designs can be customised depending on the garment and fabric availability.

Customisation options may include:

Colour variations
Sleeve modifications
Neckline adjustments
Made-to-measure sizing

For customisation requests, please contact us at +91 8100007777 and our team will assist you.

Are your outfits ready to ship or made-to-order?

Most House of Ksara garments are made-to-order to maintain the quality and craftsmanship of each piece.

Availability may depend on fabric availability and production timelines.

How will I know if my order is confirmed?

Once your order is successfully placed, you will receive a confirmation email or message with the order details.

If you do not receive confirmation, please contact our team.

Delivery & Shipping

What is the delivery timeline for orders?

Since our garments are handcrafted, the production timeline ranges between 18 to 40 days, depending on the design complexity and detailing of the garment.

After dispatch, shipping timelines depend on the delivery location.

Do you offer international shipping?

Yes, we ship worldwide.

Please note:

Production timeline: 18–40 days depending on the garment detailing
International shipping time: approximately 7–12 days after dispatch

Shipping charges and customs duties for international orders are borne by the customer and are not included in the product price.

For further assistance, please contact +91 8100007777.

How can I track my order?

Once your order has been dispatched, you will receive tracking details via email or message.

If you need help tracking your order, please contact our team.

Returns, Refunds & Exchanges

What is your return or exchange policy?

As most House of Ksara garments are made-to-order, returns and exchanges are limited.

For complete details regarding eligibility and conditions, please review our policy here:

https://houseofksara.com/pages/returns-refund-exchange

What should I do if there is an issue with my order?

If you receive a damaged or incorrect item, please contact us immediately with your order details and photographs, and our team will assist you.

Sizing & Fit

What sizes do you offer?

House of Ksara offers both standard sizing and custom sizing options.

If you require assistance selecting the correct size, please contact our team and we will guide you.

Do you offer made-to-measure outfits?

Yes. Selected designs can be made based on your custom measurements.

Please contact us to discuss made-to-measure options.

Bridal & Occasion Wear

Do you design bridal outfits?

Yes. House of Ksara creates bridal and occasion wear pieces designed with handcrafted detailing and premium fabrics.

For bridal enquiries, please share:

Wedding location and dates
Style or aesthetic preference
Budget range

Our team will guide you with suitable options.

Payments

What payment methods do you accept?

We accept secure payments through the website.

For customised orders, our team may share secure payment options such as UPI or bank transfer where applicable.

Need Help?

If you need assistance, our team will be happy to guide you.

📞 Call or WhatsApp: +91 8100007777
🌐 Website: https://houseofksara.com/